Frequently Asked Questions

Domestic Shipping (United States):
Orders ship within 2-3 business days and typically arrive within 5-7 business days via USPS or UPS Ground. You'll receive tracking information as soon as your package ships.

Expedited Shipping:
Need it faster? Select expedited shipping at checkout for 2-3 day delivery.

Please note: Processing time (2-3 business days) is separate from shipping time. Orders placed after 12pm CT ship the next business day.

Not yet! We currently ship within the United States only. We're working on international shipping and will announce when it becomes available. Join our newsletter to be the first to know.

Standard Shipping: $6.95 flat rate

Free Shipping: On orders $75 and over

Expedited Shipping: Calculated at checkout based on location

You'll receive a shipping confirmation email with tracking information as soon as your package leaves our facility. Click the tracking number to see real-time updates.

If you don't see the email, check your spam folder or contact us at cs@shoproamingnova.com with your order number.

We want you and your little explorer to love every piece. If something isn't right, you have 30 days from delivery to return unworn, unwashed items in original condition with tags attached.

To start a return:
Email us at cs@shoproamingnova.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

Refunds are processed within 5-7 business days after we receive your return.

Absolutely! Email us at cs@shoproamingnova.com with your order number and what you'd like to exchange. We'll send you the new item right away and include a prepaid return label for the original.

Please note: Exchanges are subject to availability. If your desired size/color is out of stock, we'll issue a refund instead.

For health and safety reasons, we cannot accept returns on:

• Items that have been worn, washed, or altered
• Items without original tags
• Final sale items (clearly marked at checkout)

Standard returns: We provide a prepaid return label—return shipping is deducted from your refund ($6.95).

Defective or incorrect items: We cover all return shipping costs. Contact us immediately if you receive a damaged or wrong item.

Our pieces are designed with room to grow. Here's how to decide:

For babies (0-24 months): Size by age and weight. When between sizes, size up.

For toddlers (2T-6): Size by height and weight. Our relaxed fits allow for movement and layering.

Yes! Our sizing follows standard children's sizing guidelines. That said, organic cotton may shrink slightly after the first wash—we account for this in our measurements.

Fit philosophy: We design with natural movement and comfort in mind. Our pieces have a relaxed fit that's neither too tight nor overly baggy.

Size up. Children grow quickly, and our quality is built to last. A slightly larger piece now means longer wear—and possibly a future hand-me-down.

Care Instructions:

• Machine wash cold with like colors
• Tumble dry low
• Do not bleach
• Iron on low if needed, avoiding embroidered areas

Our premium embroidery is designed to last through every adventure—and every wash.

Not with proper care! We use premium rayon/viscose thread that's colorfast and durable. Follow the care instructions and your embroidery will stay vibrant wash after wash.

Pro tip: Turn items inside out before washing to protect embroidery even more.

Yes, on low heat. Tumble dry low helps maintain the softness of organic cotton while protecting the embroidery. Avoid high heat, which can cause shrinkage.

Air drying is always gentle and works beautifully too.

Orders can be modified or cancelled within 2 hours of placing your order. After that, we've likely already started processing it.

Contact us immediately at cs@shoproamingnova.com if you need to make changes. Include your order number and requested changes.

We accept All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

All payments are processed securely through Squarespace Commerce.

Yes! Simply enter their shipping address at checkout. You can also add a gift message in the "Order Notes" section.

Not currently, but our packaging is designed to feel special—cosmic-themed tissue paper and a thank you card with every order. Perfect for gifting as-is!

Absolutely! At checkout, select "This is a gift" and we'll include a gift receipt (without pricing) and can add a personal message if you'd like.

Nova is our cosmic explorer mascot—a young wanderer with cloud-like hair who roams freely across time and space, driven by curiosity and wonder. She represents every child's natural desire to explore, question, and imagine.

"Roaming" celebrates the journey itself—the backyard adventures, the muddy discoveries, the questions that lead to more questions.

Sol is Nova's sun companion! He brings warmth and light to every adventure, reminding us that exploration is brighter with companionship.

Our pieces are thoughtfully designed in the USA and manufactured by trusted partners who share our commitment to quality and ethical production.