Shipping & Returns
Shipping Policy
Processing Time:
2-3 business days.
Standard Shipping:
5-7 business days via USPS/UPS.
Expedited Shipping:
2-3 business days.
Shipping Costs:
- Standard: $6.95 flat rate
- Free: Orders $75+
- Expedited: Calculated at checkout
Tracking:
You'll receive tracking information via email when your order ships.
Delivery Issues:
If your package shows delivered but you haven't received it:
- Check with neighbors/household members
- Contact us within 48 hours: cs@shoproamingnova.com
We are not responsible for carrier delays, incorrect addresses provided by the customer, or theft after delivery.
Return & Exchange Policy
30-Day Return Window
You may return unworn, unwashed items with tags attached within 30 days of delivery for a refund (minus return shipping cost) or exchange (subject to availability).
How to Return:
- Email cs@shoproamingnova.com with your order number.
- We'll send a prepaid return label within 24 hours.
- Ship the item back using the provided label.
- Receive your refund 5-7 business days after we receive the return.
Return Shipping Cost:
$6.95 will be deducted from your refund (we provide the label).
Exchanges:
Email us to request an exchange. We'll ship your new item immediately and include a return label for the original.
Exceptions (Non-Returnable Items):
- Worn or washed items cannot be returned
- Items without tags cannot be returned
- Final sale items are non-returnable
Damaged/Defective Items:
Contact us immediately. We'll cover all return shipping for defective items and send a replacement or full refund.

